Fuel delivery Emergency EV charge Lock-out reentry Flat tire change Battery jump Vehicle towing Trailer towing Winch out

Ford Roadside Assistance

Coverage Review

Is it free?

Yes.

Ford roadside assistance is free for 5 years or 60,000 miles.

When does it begin and end?

It begins the day the Ford is sold to the first owner. It ends when the mileage or time limit is reached.

What’s covered?

Fuel delivery
Emergency EV charge
Lock-out reentry
Flat tire change
Battery jump
Vehicle towing
Trailer towing
Winch out

Is it available after hours?

Yes.

It’s available 24 hours a day, 365 days a year.

How do I get service?

Use the FordPass™ App, or call the Ford roadside assistance phone number:

800.241.3673

Be prepared to provide the following information:

Name of Registered Owner
Vehicle Identification Number
Key Code Number
Current Odometer Reading

PDF Guide

Ford Roadside Reference

Is off-road use covered?

Yes, within limits.

Free Ford Roadside Assistance provides off-road help within 100 feet of public roadways.

Can I unlock my Ford remotely?

Yes.

Remote unlocking is available in the FordPass Mobile App.

A network connection is required.

Is it transferable?

Yes.

Secondary owners receive free Ford Roadside Assistance until it expires.

Can Ford help after it expires?

Yes, but not for free.

Ford can assist owners on expired plans for a one-time fee.

DETAILS & EXCLUSIONS

Fuel delivery

Emergency fuel is available twice per year if you run out of gas or diesel.

A Ford professional will bring you enough to drive to the next fuel station. The amount is limited to 2 gallons of gasoline, or 5 gallons of diesel per occurrence.

Emergency EV Charge

If your Electric Vehicle runs low and you become stranded, Ford will tow you to the nearest charging station.

Lock-out reentry

If you are locked out of your vehicle, a locksmith will gain entry after verifying your identity and ownership.

Recovering lost keys is not included. Locksmiths will provide entry only. Reprogramming and replacement keys are the owner’s responsibility.

Battery jump

The provider will offer jumper cables and assist with a jump-start to get you back on the road.

If your battery cannot be jump-started, the provider will offer towing instead.

Flat tire change

A usable spare tire is required. Replacement tires are not included.

If you do not have a usable spare, the Ford professional will offer towing instead.

Towing to the dealership

For mechanical breakdowns and other situations where roadside help is not possible, Ford will tow your vehicle to a dealer of your choice within 35 miles of the disablement.

Towing beyond 35 miles is at the owner’s expense. Towing is covered for both warranty, and non-warranty related breakdowns, including collisions.

If the dealership is closed, and does not have an after-hours drop off, then the vehicle may be towed to the customer’s house or the tow yard until the following day, when a second towing service can be claimed.

Trailer towing

If you’re pulling a trailer during your roadside request, Ford will help get your trailer to a secure location.

Trailer towing is limited to $200 per event.

Trailer towing is not covered unless the towing vehicle has a covered roadside assistance concern.

Winch out

If you’re stranded or stuck in the mud within 100 feet of a public roadway, then a Ford professional can winch you out, and pull your vehicle back on the road.

Any paved street or county-maintained roadway qualifies as a public road.

Free Ford Roadside Assistance is offered to get you and your vehicle to safety, and should not be utilized for any other purpose.

Roadside Assistance Phone Numbers