Flat tire assistance Lock-out service Towing during breakdowns Fuel delivery Battery jump start

GM Roadside Assistance

Coverage Review

How long is it?

GM roadside assistance is free for 5 years or 60,000 miles, whichever occurs first.

When does it begin and end?

It begins from the original purchase date of the first owner and ends when the time or mileage threshold is reached.

What’s covered?

Flat tire assistance
Lock-out service
Towing during breakdowns
Fuel delivery
Battery jump start

Is it transferable?

Yes.

Free GM roadside assistance transfers between owners until it expires.

How do I get help?

If enrolled in the OnStar Safety and Security plan, then press the red or blue button for help. OnStar will use GPS to pinpoint your location.

Be prepared to provide the following information:

VIN number
Odometer reading
License plate number

If not enrolled in OnStar, call 888.881.3302

PDF Guide

GM Roadside Reference

Is it available after hours?

Yes.

It’s available 24 hours a day, 365 days a year.

Does it cover off-road use?

No.

Coverage is limited to public roadways.

Can someone else get roadside assistance while driving my car?

Yes.

Your vehicle is protected regardless of who is driving.

COVERAGE DETAILS AND EXCLUSIONS

Flat tire changes

Technicians will exchange your flat tire with your spare tire or assist with your inflator kit if equipped instead of a spare.

Providers cannot offer replacement wheels and tires at the time of service. Exchanging the spare for an actual tire later is the owner’s responsibility. If you do not have a functional spare, then your vehicle will be towed to the nearest dealer where you can purchase the needed parts.

Snow chains, traction devices, and off-road usage are excluded from service.

Lockout service

A locksmith will be dispatched to help you gain access to your vehicle. Identification will be required for security purposes. GM may unlock your vehicle remotely via OnStar if equipped.

Replacement keys are not provided. The cost of cutting a new key, or programming an existing key, is the responsibility of the owner.

Emergency fuel delivery

A provider will be dispatched with enough fuel to get you to the nearest gas station, normally $5 worth of fuel.

Battery jump start

Quick charge only. Replacement batteries and diagnostics are not provided. If repairs are needed, GM can offer towing instead.

All services are provided on public roadways only.

Roadside Assistance Phone Numbers