Rivian Roadside Assistance

Coverage Review

How long is it?

Rivian Roadside Assistance is free for 5 years or 60,000 miles, whichever occurs first.

When does it begin and end?

It begins from the original purchase date of the first owner and ends when the time or mileage threshold is reached.

What’s covered?

Charge Assurance
Adventure Extraction
Flat Tire Assistance
Lockout Service
12-volt Battery Jumpstart
Towing

Is off-roading covered?

Yes!

Rivian Roadside Assistance provides off-road Adventure Extraction, Charge Assurance, and free charging at Rivian Waypoints on the Rivian Adventure Network.

How do I get help?

Press the SOS button on the overhead console or call the free Rivian Roadside Assistance phone number:

844.748.4264

Be prepared to provide the following information:

Owner name
VIN number
Odometer reading

Reference Guides

Roadside Assistance Terms

Rivian Factory Warranty

Is it available after hours?

Yes.

It’s available 24 hours a day, 365 days a year.

Is it transferable?

Yes.

Free Rivian Roadside Assistance transfers between owners until it expires.

Is Rivian Membership free?

Yes.

It is during the initial launch for new owners.

Many future paid membership features are free for now.

Membership benefits such as off-Roadside Assistance may transition into paid upgrades as the brand develops.

COVERAGE DETAILS AND EXCLUSIONS

Charge Assurance

If you run out of charge, on-road or off-road, Rivian will tow to the nearest charging station.

Adventure Extraction

If you get stuck during an off-road adventure, the free Rivian Roadside Assistance team will dispatch a well-equipped 4x4 recovery vehicle to extract your R1.

Flat tire changes

A technician will change your flat tire with your working spare, or tow you to the nearest repair location.

Lockout service

If a network is available Over-the-Air (OTA) remote unlocking will be engaged. Towing can be provided if needed.

12-volt battery jumpstart

Your big battery and your little battery are both covered should you run out of charge.

Roadside Assistance Phone Numbers